For all the orders made on the website you will receive an email indicating the shipping address you provided. The shipping address of your order can also be seen on your ELLOZZE’s account.

You can change your shipping address in your ELLOZZE’s account address book. The new address can also be indicated after your shopping bag is confirmed. Please note that you will not be able to change the shipping address once your order has been placed.

When your order is delivered, if you estimate that the packaging is damaged, please contact our Customer Service that will proceed to an enquiry with the carrier.

You can exchange or return any purchases within 14 days from the date of receipt. The item(s) must be returned in its(their) original packaging with the original purchase invoice.