Our creations are exclusively sold through our online store. Express delivery in 1 to 2 business days is complimentary in France for orders €250 and above and returns are free.
Ordering online through our website is the easiest and fastest way to receive your favorite jumpsuits. You prefer trying on? Our showroom is open for appointments every Tuesday with mandatory RSVP. To book your appointment, follow the steps on this page.
Yes, you can track your order. Once your order has been shipped, you will receive an email which will include a link to track your order through the carrier.
Your tracking number is also indicated on your
For all the orders made on the website you will receive an email indicating the shipping address you provided.
The shipping address of your order can also be seen on your ELLOZZE’s account.
You can change your shipping address in your ELLOZZE’s account address book.
The new address can also be indicated after your shopping bag is confirmed.
Please note that you will not be able to change the shipping address once your order has been placed.
When your order is delivered, if you estimate that the packaging is damaged, please contact our Customer Service that will proceed to an enquiry with the carrier.
Any order placed on the website and delivered outside France may be subject to possible taxes, duties and customs fees which are due once the parcel arrives at its destination. These customs duties and taxes are related to the delivery of an item are payable by the customer and are his/her responsibility.
You can exchange or return any purchases within 14 days from the date of receipt. The item(s) must be returned in its(their) original packaging with the original purchase invoice.
If you wish to return an item, the simplest way is to send us an email at firstname.lastname@example.org with your order number and the name of the item you wish to return. Returns are free of charge for France and at the customer’s expense for other countries.